Dispute resolution

Impartial, evidence-based, and committed to the original deal.

We never take sides. Our only commitment is to the trade agreement both parties accepted at the start.

Step 1

Raise the dispute

Either party flags an issue in the existing chat thread with us.

Step 2

Funds paused

We immediately pause any pending release and notify both parties.

Step 3

Evidence collected

We request delivery proof, screenshots, transaction IDs, and any agreed-upon terms from both sides.

Step 4

Agent review

A trained Escrows Click agent reviews the case strictly against the original trade agreement.

Step 5

Decision issued

We either release funds to the seller or refund the buyer, with a written explanation in the chat.

Step 6

Acceptance or negotiation

If both parties accept the decision, funds move accordingly. If not, we facilitate further negotiation.

Resolved cases (anonymized)

Domain transfer dispute

Buyer claimed a domain wasn't transferred. Seller submitted registrar push logs showing the new account in control. Funds released to seller.

Software key reactivation

Buyer reported the license key was already in use. Seller couldn't show deactivation. Refund issued to buyer.

NFT metadata mismatch

Buyer received a different token than advertised. Wallet logs confirmed. Refund issued; seller did not contest.

Ready to trade safely?

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