Legal
Refund Policy
When and how buyers are refunded.
Last updated: October 2026. This document is a general template and should be reviewed by a qualified legal professional before relying on it.
Unfunded deals
Deals cancelled before funding incur no charge.
Mutual cancellation
If both parties cancel a funded deal before delivery, the buyer is refunded minus non-recoverable processing costs.
Disputes
Refunds following a dispute depend on the review decision, which may be a full refund, release or partial settlement.
Timing
Refund timing depends on the original payment method.